BCO Desk

The BCO Desk is the physical desk where the target group can go. The name of the desk already indicates this. In other words:
B – Limitation
C – Chronic diseases
O – Elderly
Through the BCO Desk, clients' questions can be answered and they are helped to find the right care.
The BCO Desk advises on support and guidance (assistance) for people with disabilities, chronic illnesses, and the elderly. It serves as the central point of contact for the target group. Where information and advice are provided
become.
Procedure
BCO-Loket has a procedure that every client must go through. It is also
immediately the foundation's client procedure. It is important to do this
to go through the process so that the right help reaches the client. The
The procedure is as follows:
Report
ZW- Groep has a registration form that can be filled out. Via this
It is also possible to register on the website.
Intake
ZW- Groep holds an exploratory meeting with the client and/or informal caregivers.
and clarifies the request for help.
Conduct research
ZW- Groep collects the necessary information to assess the client's request for assistance.
to be able to answer properly.
Social Analysis
The social analysis reflects the client's request for assistance, the
relevant collected information and the associated criteria of the
services. Based on a careful analysis, advice is then provided.
laid down to answer the client's request for assistance.
Award
Based on the social analysis conducted, given
The awarding committee takes advice, makes a decision, and establishes agreements.
Action plan
With the result of the social analysis, a
action plan drawn up. The action plan is an integrated plan, in which all
the client's goals emerge, internal and external goals. After the
drawing up the action plan, this is discussed with the client and that
must sign to agree to start the guidance process. At
For minors, the parents or guardians will have to sign on their behalf.
Referral
The client is then referred to an internal department and/or to a
external institution.
Accompaniment
The guidance entails the provision of the services and products directly.
to the client, resulting in a proper answering of the
requests for assistance from the client. Internal departments must draw up a support plan.
to state, which indicates how the department will respond to the request for assistance. The
The frequency or intensity of the guidance is determined based on
the request for assistance detailed in the support plan.
Evaluation
Guidance trajectories are monitored by performing
evaluations
Conclusion
Clients are being terminated or are no longer part of the client base,
when they move abroad or pass away.
