You are a client of the ZW Group (or their representative, surviving relative, or next of kin) who does not
Is satisfied with the actions or omissions of an employee of the ZW-Group or with a decision of the ZW-Group.

We advise you to first have a conversation with the supervisor and the employee who your
has caused dissatisfaction. If you do not want to do that, or if you have already done so and it your
If your dissatisfaction has not been resolved, you can file a complaint. To do so, you must use
completing the ZW-Group complaint form.